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Returns Policy

You may return most new, unopened items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 business days), and the time it takes your bank to process our refund request (3 to 5 business days).

Shipping

At Poupao, we understand how important it is to receive your order quickly and in good condition. That’s why we take great care in packaging and shipping every order. You can rest assured that we will do everything we can to get your order to you as quickly as possible.

We currently ship to the following countries: United States; United Kingdom ; We do not ship to other countries at this time. We apologize for any inconvenience this may cause.

- Order Processing Time: 1–3 business days

- Standard Shipping: 5–8 business days after dispatch

- Express Delivery: 3–7 business days after dispatch