Refund Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Eligibility for Returns

- In the same condition that you received it

- Unworn or unused

- With original tags

- In its original packaging

- Accompanied by the receipt or proof of purchase

How to Start a Return

To start a return, please contact us at contact@poupao.com.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exchanges

The fastest way to get the item you want is to return the item you have and place a new order once your return is accepted.

Return Shipping Fees

- Customers are responsible for return shipping costs due to change of mind or exchange.

- We cover shipping costs for returns due to damaged or defective items.

Non-returnable Items

- Swimwear (unless damaged or faulty upon delivery)

- Final Sale items

- Accessories (unless damaged or faulty upon delivery)

Order Cancellations

You may cancel your order before it has been sent to our warehouse for processing.

Please contact us as soon as possible at contact@poupao.com.

If your order has already been shipped, please wait until it arrives and initiate a return.

Note: Once shipped, shipping fees will not be reimbursed, and return shipping will be at your expense.

Refunds

We will notify you once we’ve received and inspected your return. If approved, your refund will be automatically processed back to your original payment method.

Please note:

- It may take some time for your bank or credit card company to process and post the refund.

- You must update the tracking number and logistics provider in our Returns Center or email it to us after shipping the return.

Processing Time

Due to limited on-site staff, return processing may take up to 3 business days.

If it has been longer than two weeks, please contact us at contact@poupao.com.

Third-Party Disclaimer

Chatework does not authorize any third-party sellers. Any purchases made outside our official channels are not covered under our warranty or return policy.